Inspection process
HM360 Excellence Inspection Process
Welcome to the HM360 Excellence Certification Program! Follow the steps below to ensure a seamless inspection process for your hotel.
Step 1: Submit Your Application
To begin, click on the provided application link [Insert Application Form Link], which will display the online application form. Fill in all the required fields, including Hotel Name & Address, Contact Person & Details, Number of Rooms & Facilities, and GST Details. Additionally, you must attach essential documents such as Property License & Registration, Fire Safety & Health Permits. Once you have reviewed all the details carefully, submit the form.
Step 2: Read Terms & Conditions Before Making Payment
Before proceeding with the payment, it is crucial to read and accept the Terms & Conditions related to the inspection process, cancellation policy, and eligibility criteria. You can access them here: [Insert Terms & Conditions Link]
Step 3: Make Payment to Confirm Your Inspection Slot
To confirm your inspection, make a payment using any of the following methods: Online Bank Transfer, NEFT, or RTGS. Upon successful payment, you will receive an official confirmation email containing your inspection date and further instructions.
Step 4: Pre-Inspection Preparation
The hotel must be fully prepared for evaluation on the scheduled date. Our expert team will assess various aspects, including hygiene and cleanliness standards, fire safety and emergency preparedness, guest room quality and facilities, common areas and dining hygiene, and overall service and hospitality standards.
Step 5: On-Site Inspection & Scoring
Our inspection team will conduct a thorough evaluation using scientific tools and expert analysis. To qualify for certification, a minimum score of 75/100 is required. The certification levels are as follows:
- 75-84 - Gold Certification
- 85-94 - Platinum Certification
- 95+ - Palladium Certification
Step 6: Receive Your Certification & Next Steps
Hotels that meet the required criteria will receive an inspection report and a QR-based certification. Additionally, certified hotels will be eligible for business-enhancing services, including portal listings and corporate tie-ups to help maximize bookings and visibility.
During inspections
Apart from technical tools and scientific inspections, visual assessment plays a crucial role in ensuring compliance with hospitality standards. Many are key visual inspection parameters that should be checked during hotel and restaurant assessments:
Hygiene & cleanliness
- Rooms sanitized and cleaned thoroughly.
- Bathrooms free from stains, mould, and odours.
- Common areas, corridors, and reception maintained well.
- Bed linens, towels, and upholstery washed and fresh.
- No visible dust, dirt, or cobwebs in hotel interiors.
- Kitchen and food storage areas sanitized properly.
- Pest control measures in place (no rodents, insects).
- Waste management system in place (bins, disposal process).
- Laundry and housekeeping procedures meet hygiene standards.
- Proper use of disinfectants and cleaning equipment.
- Restroom exhaust fans working properly to prevent odour build-up.
- Hand sanitizers placed at reception, dining areas, and common spaces.
- Touchpoints (door handles, lift buttons, light switches) sanitized frequently.
- Guest toiletries are sealed, unused, and regularly replenished.
Safety & security compliance
- Fire extinguishers available and operational.
- Smoke detectors and emergency alarms in working condition.
- Clearly marked emergency exits and evacuation routes.
- Security cameras installed and monitored regularly.
- Staff trained in emergency response procedures.
- Slip-resistant flooring and proper handrails in stairways.
- Building structure meets safety compliance standards.
- Secure access to guest rooms (digital keys, locks).
- 24/7 security personnel at main entrance and exits
- Adequate lighting in all areas to prevent hazards.
- Fire exits clearly marked with glow-in-the-dark signs.
- Emergency exit routes tested for accessibility and no obstructions.
- Panic buttons in high-security risk areas (front desk, parking, hallways).
- In-room safes available for guest belongings.
- Background verification of security personnel and hotel staff.
Guest experience & comfort
- Rooms properly ventilated with functional air conditioning.
- Soundproofing measures in place for quiet environment.
- Adequate lighting in guest rooms and common areas.
- Wi-Fi connectivity stable and meets required speeds.
- Proper signage for guest directions and facilities.
- Room service and front desk responsiveness tested.
- Guest feedback system in place for improvements.
- Bed comfort level checked (mattress, pillows, linens).
- Amenities provided as per hotel category (toiletries, safe, mini-bar).
- Fast and efficient check-in and check-out process.
- Seamless digital check-in/check-out process available.
- Smart controls (automated lighting, temperature, TV) for premium rooms.
- Multi-language assistance available for international guests.
- Complimentary refreshments or welcome drinks provided.
- Guest review monitoring system for tracking and improving service.
Food & beverage standards
- Kitchen cleanliness maintained with regular deep cleaning.
- Proper food storage, refrigeration, and labelling.
- Expiry dates checked for all ingredients and beverages.
- Cooking oil quality tested and changed as per standards
- Pest control measures implemented in kitchen and dining areas.
- Food safety and hygiene certification available for kitchen staff.
- Table setup and cutlery hygiene checked in dining areas.
- Water purification systems installed and maintained.
- Service staff trained in safe food handling procedures.
- Compliance with local health and food safety regulations.
- Cold storage/freezer temperature logs maintained daily.
- Safe water supply for cooking and drinking (tested periodically).
- Allergen labelling in menu and staff trained for food allergy safety.
- Dishwashing & cutlery sanitization with approved disinfectants.
- Recycling bins and sustainable waste disposal practices in kitchen & bar.
Facility maintenance
- HVAC systems working efficiently (heating, cooling).
- Plumbing system functional (water pressure, drainage).
- Electrical systems and wiring up to safety codes.
- Elevator and escalator maintenance records available.
- Swimming pool clean and chemically balanced.
- Banquet halls and conference rooms well-maintained.
- Laundry services operating efficiently with sanitized handling.
- Parking spaces marked, maintained, and well-lit.
- Hotel façade and signage well-maintained.
- Energy-efficient practices in place (LED lighting, automation systems).
- Regular pest control treatments scheduled & documented.
- Roofing, gutters, and drainage checked to prevent leaks and flooding.
- Sound insulation checks for rooms facing high-traffic areas.
- Fitness centre equipment maintained & disinfected daily.
- Smart energy management systems (motion-sensing lights, AC efficiency).
Emergency preparedness
- First-aid kits available at reception and housekeeping stations.
- Fire escape plans and emergency contacts displayed.
- Fire suppression system tested and operational.
- Earthquake and flood preparedness measures in place.
- Backup power supply/generator functioning properly.
- Communication system for emergencies tested.
- Staff trained in CPR and basic first aid.
- Guest emergency hotline available 24/7.
- Coordination with local emergency services (fire, ambulance, police).
- Periodic emergency drills conducted for staff training.
- Emergency contact numbers displayed in guest rooms & common areas.
- Dedicated emergency evacuation assembly points outside the hotel.
- Insurance policies for fire, liability, and guest safety maintained.
- In-room intercom tested for 24/7 emergency response connectivity.
- Periodic collaborations with local police & disaster response teams.
Time for delightful experiences
