HM360 Certification: Your 5-step path towards excellence
- Step 1: Easy Online Application – Get Started in Minutes
Ready to elevate your hotel? Begin your journey to excellence with our simple online application. Just provide your hotel details and essential documents to take the first step towards certification. - Step 2: Personalized Consultation – Discover Your Growth Potential
Unlock your hotel's full potential. Schedule a consultation with our experts to understand how HM360's services – from certification to marketing – can boost bookings, enhance your reputation, and showcase your unique property. - Step 3: Prepare for Success – Know What to Expect
Optimize your operations. Prepare your hotel for inspection using our clear guidelines, covering key areas like hygiene, safety, guest experience, and service standards. We ensure you're ready to shine. - Step 4: On-Site Evaluation – Earn Your Recognition
Prove your excellence and get rewarded. Our expert team conducts a thorough inspection using scientific tools to assess your hotel against our stringent standards. Achieve a qualifying score and unlock prestigious certification levels. Qualify for certification with a score of 75+ and unlock exclusive benefits for each rank. - Step 5: Certification & Exclusive Benefits – Maximize Your Advantage
Reap the rewards of excellence. Upon successful certification, receive a valuable inspection report and QR-based certification. Plus, gain access to exclusive benefits like portal listings and corporate tie-ups designed to maximize your bookings and market visibility.
What does the Mumbai excellence certification include?
Hotels in the Mumbai Excellence Program undergo rigorous scientific inspections across 50+ key parameters, covering:
Room quality & guest comfort
Cleanliness, air quality, mattress quality, and noise control.
Hygiene & safety standards
Surface cleanliness tests, water quality checks, pest control assessments.
Food & beverage excellence
Restaurant hygiene, kitchen safety, and food storage evaluations.
Staff behaviour & guest service
Reception efficiency, hospitality etiquette, and service responsiveness.
Luxury & premium amenities
Spa, pool, gym, and wellness area inspections for high-end properties.
Each certified hotel receives a Gold, Platinum, or Palladium ranking based on its performance, with a QR-enabled certification report that gives guests a real-time overview of hotel quality before booking.
Hotel certification comparison
Criteria
ISO certification for hotels
Green Key certification
HM360 Excellence certification
Primary focus
Hotel management & operations
Environmental sustainability
Scientific hospitality excellence
Evaluation method
Documentation & compliance audits
Sustainability-based audits
On-site inspection using scientific tools
Guest confidence & transparency
Internal – no public reports
Limited eco-focused reports
QR-based inspection reports accessible to guests
Hotel security & safety
Not evaluated
Not evaluated
CCTV, security staff, emergency protocols & response time
Fire safety standards
Compliance-based
Limited evaluation
Fire extinguishers, smoke detectors, evacuation plans, sprinklers
Parking & accessibility
Not evaluated
Not evaluated
Valet parking, handicap accessibility, secure parking
Hygiene & cleanliness
General guidelines
Focused on waste & water management
ATP surface testing, UV cleanliness check, pest control analysis
Guest room comfort & air quality
Not included
Not included
Thermal imaging, CO2 monitoring, humidity control
Noise level & soundproofing
Not included
Not included
Sound level meter testing
Common area & lobby inspection
Limited review
Not evaluated
Reception quality, lounge ambiance, washroom hygiene
Energy & water efficiency
Limited review
High focus
Smart energy optimization, Water leak detection, HVAC testing
Slip & floor safety testing
Not included
Not included
Slip resistance testing in bathrooms, poolside, & lobby areas
Laundry & linen quality
Not evaluated
Not evaluated
Cleanliness, sanitization & proper storage check
Vastu & property layout assessment
Not included
Not included
Entry layout, room positioning, energy flow optimization
Luxury & high-end amenities
Not included
limited
Spa, pool, gym, banquet hall maintenance
Technology & digital integration
Limited
Not included
QR-based transparency, AI-driven hotel insights, digital certification
Certification levels
Pass/Fail system
Single-level
Gold, platinum, palladium based on performance
Inspection frequency
3 to 5 years
Annual
Bi-annual for hotels
Certification visibility
Internal reports
Limited eco promotion
QR code-based reports accessible to guests
Who benefits?
Internal management
Hotels focused on sustainability
Hotels & guests with verified standards
Booking integration
Not available
Not available
Direct hotel website redirection – no commission fees
Marketing & brand promotion
Not available
Limited eco marketing
Social media & digital promotions for
More than just a badge: HM360 certification delivers business growth
While ISO and Green Key offer valuable standards, HM360 Excellence is designed to directly impact your hotel's bottom line. We provide a comprehensive evaluation of hygiene, safety, service, and guest experience, utilizing scientific tools and expert analysis. Certified hotels unlock tangible benefits – increased visibility, direct bookings, and a competitive edge, all while building guest confidence through transparent QR verification.
- Enhance guest trust with QR verification
HM360 provides guest-scannable QR codes, building trust and driving bookings to your hotel. - Data-driven insights for real growth
Our scientific, on-site inspections deliver actionable data, pinpointing areas of strength, points for operational improvement and enhanced guest satisfaction. - Comprehensive excellence across all hotel aspects
We don't just check boxes. HM360 evaluates everything - from hygiene to service - showcasing your complete commitment to excellence. - Unlock direct business benefits
Unlike certifications focused solely on compliance, HM360 delivers tangible ROI – with access to our exclusive Growth Services we aim to deliver more than just certification.
Gain a true growth advantage in hospitality with HM360 certification: your strategic tool for standing out, your mate in achieving sustainable growth.
Exclusive certification offer!
Time for delightful experiences
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